Info & Policies
-
Please let us know if you have any problems or questions with your order.
Call us at (713) 791-4119
Email us at: melanie@dirigibledesigns.com
-
We gladly accept returns, exchanges, and cancellations on most items. Please contact us before shipping any jewelry back to us.
Contact us within: 7 days of delivery.
Ship items back within: 14 days of delivery.
Request a cancellation within: 24 hours of purchase.
Please note: Special orders and custom sized rings are final sales.
-
Our jewelry is made from sterling and fine silver. Here are the other materials we use:
Semi-precious Stones - Handcut in our studio with lapidary equipment.
Pebbles - Mostly from the Atlantic coast line, but slowly representing other parts of the world, and drilled by us.
Slate - A combo of a semi-precious and a pebble that we cut and carve.
Fordite - Also know as Detroit Agate, this is recycled auto paint from the floors of old factories.
Lab-grown Opals - We purchase this sci-fi material direct from Hong Kong so we can cut it in to our beloved point shapes.
24k Gold Leaf - This is the bling on our gilded and pebble pieces.
Recycled Silver - All our scrap silver gets melted down and sand cast into our chunky cuffs.
Negative Spaces - These are the insides of acrylic cnc and laser cuts, donated by friends who make things.
Recycled Resin parts - These parts come from the reject pile of a Houston-based academic who developed a resin habit during the pandemic.
-
We love them! Please contact us if you have an idea for a piece that works with our aesthetic. We are also able to work with your stones, slabs, or pebbles.
-
Our jewelry is made from sterling silver and we take great care to construct it to be sturdy and fabulous, but some of our materials can be fragile. If you need to clean your jewelry, wash with gentle soap and water using your fingers or a very soft brush, like an old toothbrush. Do not use chemical tarnish removers, as these may etch soft stones like turquoise and malachite.
Slate, pebble, and wood pieces will age with time. The color will deepen with the oils on your skin and the edges will soften.
You can refresh the brushed finishes by gently rubbing steel wool on the metal and the silver finish on our brutalist line with an emery board. Do not use any of these on the oxidized surfaces. Oxidized surfaces are often lightly waxed to preserve the color. Do not submerge in chemical cleaners or polish using abrasives. That will damage the wax seal and look weird.
Gilding is done with 24k gold leaf. The leaf has been properly sized and is non-corrosive, but it is very thin and we recommend keeping it away from water and chemicals, if possible. Over time the leaf will age by deepening in color and may wear away slightly to reveal the under-layer of the stone or metal beneath it.
-
Ring Sizing
Due to the nature of our unique materials, traditional ring sizing is difficult and not available. We are able to remake rings to the size you need by using similar stones, if we have those stones available to us. We will send you pictures of those stones, with pricing, for approval.What is my ring size?
Fingers are tricky. It is best to go to a jewelry store where they have ring sizers, but you can size your finger yourself using the following directions or download this PDF Guide. Note, all fingers are different, make sure you size the finger which you plan to wear your ring on:
Take a string or strip of paper and wrap it around the base of the desired finger.
Mark the point where the end meets the string or paper.
Measure the string or paper on a ruler in millimeters to the point where you marked it.
I can convert the millimeters to a ring size for you.
-
Have a question about our bracelet sizing? We use primarily two measurements, the diameter and the opening.
Download this PDF Guide to help you with your order. -
If you have a repair or replacement request please send us a note (with pictures if possible) for us to assess. Then we will send you information on how to proceed and a quotation for the repair, if applicable.
-
Are you interested in carrying our work at your gallery or retail establishment? We want that too! Just send an inquiry and we will be in touch asap.