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We want you to be happy with your purchase. Please let us know if you have any problems or questions with your order.
// Call us at 713-791-4119
// Email us at dirigibledesigns@gmail.com

We gladly accept returns, exchanges, and cancellations:
// Please contact us before shipping any jewelry back to us.
// Contact us within: 7 days of delivery
// Ship items back within: 14 days of delivery
// Request a cancellation within: 24 hours of purchase

Our Materials
Our jewelry is made from sterling silver and we take great care to construct it to be sturdy and fabulous, but some of our materials can be fragile. If you need to clean your jewelry, wash with gentle soap, water, and a soft brush or cloth. Do not use chemical tarnish removers, as these may etch soft stones like turquoise and malachite. Slate, pebble, and wood pieces will age with time. The color will deepen with the oils on your skin and the edges will soften.

All chains are sterling silver, except for the multi-color chains which are a mix of base metal and steel, and the stainless steel neck wires.

The gold tones are 23k gold leaf. The leaf has been properly sized and sealed on your jewelry but it is very thin and we recommend keeping it away from water and chemicals. Over time the leaf will age by deepening in color and wearing away slightly to reveal the under-layer of the stone or metal beneath it.

Commissions or Special Orders
We love them! Please contact us if you have an idea for a piece that works with our aesthetic. We are also able to work with your stones, slabs, or pebbles.

Ring Sizing
Due to the nature of our unique materials, traditional ring sizing is difficult and not available. We are able to remake rings to the size you need by using similar stones, if we have those stones available to us. We will send you pictures of those stones, with pricing, for approval.

Chain Lengths
Please specify in the “notes” section of checkout if you wish to have a different chain length. Dramatic increases in chain lengths may require an additional charge.

Repairs
If you have a repair or replacement request please send us a note (with pictures if possible) for us to assess. Then we will send you information on how to proceed and a quotation for the repair.

Wholesale
Interested in carrying our work at your gallery or retail establishment. We want that too! Just send an inquiry and we will be in touch asap.